they will charge u everything that they do after the rental so make sure that u don't give them the right card or smthing. Despite their high average number of reviews, car dealerships are among the industries with the lowest average star ratings. Booked and prepaid through holidayauto.com, got a free upgrade from Ford to Volvo due to unavailability of the booked class. Worst rental experience I've ever had. BUT THERE WERE BIG PROBLEMS. I was asked to find a way to display Google reviews on a client’s website. Discover Avis car rental options in Canadawith Avis Rent a Car. Google has many special features to help you find exactly what you're looking for. nützlich. This was the first time with AVIS and it was a nightmare. With Avis, you can take advantage of our wide range of services, including, Avis Preferred, Avis Cares, Long Term Rental Options, TripIt, Fuel Plans and discounted Pay Now rates | Avis Rent a Car Didn't offer to upgrade for an added fee or offer a free upgrade. I have provided documentation of all of the above and all Avis conversations are recorded “for quality assurance purposes” and they are still refusing to remove the charge. Best decision I think: don’t know what to do? Pressing “Yes” button, a user will go to your Google page; and pushing No, they will see a text message … To my surprise, i was charged an extra full day. “Google review count and score are factored into local search ranking: more reviews and positive ratings will probably improve a business’s local ranking. Apparently, they are circling a small inventory during Covid. Agent had no idea what to do. Once the defective rental was loaded on the truck I was advised not to bother returning to the airport. I've found that with other companies. However, we returned the car without any problems. A review snippet is a short excerpt of a review or a rating from a review website, usually an average of the combined rating scores from many reviewers. They promised a supervisor would call me back within 24hours. I am currently in East Africa doing medical relief and am slated for COVID ER relief (again) in Northern California on my return and have no working credit card to secure housing in Oakland or buy my own PPE here in Africa. But that was not the worst part. Lots of good reviews can increase your business’s local rankings in search engines. Instead of buying Google reviews in order to improve your rankings and drum up business, make the commitment to earn authentic reviews and candid feedback on Google. Everyone sees them. I finally spoke with an agent who said they could credit me an additional $10 for the inconvenience. This was a Monday thru Wednesday rental. It looked like they hosed it down by mud and it splashed in car. So there should not have been any issues with me getting the vehicle I requested at the time I requested it. Mieten Sie das ideale Auto für Ihre Reise – und das weltweit. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. Fluid Page Design. I was passed around departments countless times. Currently, if you type in “embed google reviews” or “display google reviews on my website” you’ll find a host of outdated articles, with solutions that simply don’t work anymore.. I was hesitant and told him so and that I had had problems with other car rental companies trying to rip me off. when we returned the car the cost raised again: they charge 10 dollars for every gallon the have to refuel, another 16 dollars as service fee plus taxes. THIS IS A CASE OF CREDIT CARD FRAUD. Then she said “ terminal 1 and pointed the direction we were to go to catch our flight. please just dont use this company. When we returned the car, the lady walked around the car and looked it over, checked the inside, everything was great, or so SHE SAID! Moreover, the rep who answered did absolutely nothing to remedy the situation or offer to waive it himself. Check out how to embed Google Reviews onto your website, and why you really need them! I've called and send emails immediately after returning the car. It doesn’t work at all. First and last time with Avis. I was told that they did not have an SUV for me but we would get a minivan for the same price(?). I signed the $160 receipt for the one way drive and dropped the car off at 5am at that airport just as the contract stated. When I picked it up they charged my credit again and did it was a deposit. The inefficiency of the customer “care” would have been hilarious in a sitcom. Horrible and dishonest price-gouging company. We were finally able to pick up a vehicle at 11:40am. I showed the lady my confirmation and she said I was wrong and I reserved a Ford but they had a Mercedes we could rent for the same price. You should hang your head in shame for immoral business practices. Share great reviews on every social network. I was pressed for time and started cleaning it myself. I came to the office - appeared the office is closed. If u bring the car back with the tank 3/4 full you can easily face another 75 dollars. It did not matter to me since I was already told i would not be charged extra. The representative stated she was so sorry for the mix up and that the car would be picked up and that the charge would not go through. Delete the review directly from Play Store. This is unacceptable and it is not a small amount of money either! End the call!4th call: the situation was explained one more time to another agent. We just parked and asked locals - long story short: it took us 30 minutes to find the Avis office at the arrival hall (!) I rented a car at Avis LaGuardia airport in NY and the price was right. I should have read all the horrible reviews they got. Don't hire a car from Avis Munchen Centre ! Social sharing. This plugin display Google Business Reviews on your websites in sidebar widget. they don't reply to emails, which is probably the worst... you just feel ignored. Worst AVIS salesperson ever: Mr Johanan - King Shaka Airport) DurbanWanted me to take additional insurance and when I declined, he informed me that I will be sorry when something goes wrong....Is that a curse? I reserved a Mercedes and when I got there they said I reserved a Ford. He could not do anything. Is it worth? I’ve never ever in my life encountered the worstest of the worst (if thats even a word) costumer service. When they finally responded they said we had scratches on the alloy rims and that was the charge. Was excited for my ride to Florida. !Zweites Schreiben:Dear Mr. Reinau,Thank you for your reply.In the case of a so-called CCQ procedure (Credit Club Query), the Avis Budget Group forwards all documents relating to this process to your bank. The sent me the bill, which is in German so I had to go to google translate to figure out the charges. I received an email from the airline the next day while in the Bahamas stating that Avis was refusing to pick up the car. True to her word, the charge did not go through. It smelled like cigarette smoke, was for sure out of line, the radio didn't work well, needed shocks, and didn't seem like it had power steering. Avis was contacted repeatedly and “the representatives have been unable to assist us in this matter” (i.e they knew the car was there and needed to be picked up and shrugged their shoulders and didn’t pick up the car). I don’t know exactly who is to blame specifically for this mess — all I know is Avis doesn’t give a poo about finding out what went wrong, and making it right with a first time customer. The quota has been reached. They were so nice and helpful and I have two upcoming trips planned that I intend on using them for.Only slightly bad thing was that we were told that there would be someone when returning the car in the evening (21:00) but there were none. they can only give next day. Never happened of course. Intransparent und Übeteuert Sehr intransparante Rechnungsstellung und viel zu hohe Gebühren. What a surprise, after 2 months.... Amazing. WE WILL NEVER RENT FROM AVIS AGAIN. Antworten. Whether you need a car at an airport location or a neighborhood location, the Avis app makes the process seamless. Suddenly out of the blue THERE WAS a car from the class we actually reserved available- it JUST COSTS way more than actually when reserved4. I called customer service to change it to my wife’s name because she does have a CC and they told me that they can’t do that, I would have to cancel it and there will be a $150 cancellation fee, after so much frustration, they removed the cancellation fee. Currently, Google displays the "top three" most relevant businesses for any given query. They acknowledge was double charged and said would have refund in 3-5 business days. Should you AVIS have interest in what employee it is that will do harm to AVIS which I have used many times and with ***** star experience you are very welcome to contact me and get the phone number that I called Avis with. waf 11 reviews. No email, no final invoice, nothing.For me it's nothing. I’ve made 1st call to customer service and agent had ensured me that everything was fine. Description. When Google finds valid reviews or ratings markup, we may show a rich snippet that includes stars and other summary info from reviews or ratings. I feel that Avis is the top of the line when it comes to car rental companies. Also, when the guy took my reservation, I paid with my debit card, at any time they told me that I need it a credit card. Rented a car for a longer period and feared this after a bad experience with another rental company. They will take us to the garage and that car will be repaired. This is the worse customer service that we have ever experienced. On Sunday morning 1/3/21 I noted a very large amount of oil leaking from under the car all the way from the driveway to the street. You will be charged an additional day and when you contact their customer service department to put an official complaint, they won't answer your email! That meant we were 3 hours behind for our trip. I booked and PREPAID for my vehicle. LASTLY, I WAS STILL CHARGED FOR A STANDARD ELITE SUV WHEN I GOT A SUPER SMALL VEHICLE. It has been 6 hours and we are still waiting. All I can assume then is the first rep we spoke with lied and said it would be waived just to get us off the phone? Otherwise good. GB. I arrived at Avis to pick up my vehicle at 8:30am. Then when I dropped off the car the charged it again for the full rental amount! The Avis Car Rental app has you covered. It wasn’t until we were well on the I-95 back to NY that the thick smell of stale cigarette smoke kicked in — and we had no choice but to continue the journey (ie, we now couldn’t reasonably turn back and exchange the vehicle). At this point I was just going to leave the car and cancel. The representative didn’t know what to say. The pick up location was at the Airport and upon pick up, I asked specifically if I could return the car keys by dropbox since my return was on a Sunday as most rental companies so on weekends. Horrible. Die haben einen mächtigen Durcheinander in Ihrer Organisation. Sie haben diese Bewertung bereits gemeldet Kevin 1 Bewertung. here is why:1. we reserved a car way in advance. How they took 950 Euro from meI returned a car in July without any accidents or incidents. With Google reviews being so prominent in SERPs (and the local pack and Local Services Ads in particular), these are likely to be strongly influencing purchase decisions, even for those who would never think to check a review site directly. I would give them a zero if I could. I returned a vehicle with more fuel than I received it with, and they still charged me their infamous bogus $15.99 fuel surcharge. This is unacceptable business practice. There was not even enough room in it for my 6' tall husband to sit comfortably, with my 2 teenagers trying to squeeze into the back seat & on top of that we each had a suitcase plus an additional suitcase full of presents for the family we were going to visit. I woke up 2 days later to a $4500 charge for “having the car for 30 days.” Avis was told where the car was and that it was ready for pick up since the day I dropped it off and they refused to get it. A representative told us our 10.00 extension fee would be waived after we called to update them we would be returning the car later than expected due to a snow storm we were caught in. We ended up with a Nissan Sentra. I was simply told to come back in 8 hours and good luck. We rented a car in Germany: booked an Avis vehicle at Check24. but it had stains on all the seats and smelled of a strong deodorizer. I was told that one mark highlighted was chargeable and anything else was not chargeable. We phone Avis customer service about this — the initial agent was very apologetic and helpful, issuing us an initial $20 credit — but said we should absolutely speak to an agent directly when we drop the car off, to discuss a larger refund. Spent about 30 minutes talking. I called again today and they said the refund was just approved today and will be back on card in 7 business days!! I won't get my €150 back but I'll make sure that between the 100s of emails I'll send off to every board member has the effect of finally knocking some sense of morality into this corrupt branch. He only asked us if there only two of us and then said, okay, basically you'll fit fine then. Habe natürlich erstmal die Zahlung bei AMEX gestoppt und die Summe als Betrug angezeigt, da ich bis heute nichts von AVIS gehöret noch erhalten habe.Ist schon komisch das immer nur dann Probleme auftreten wenn man keine Versicherung direkt bei dem Vermieter abschliesst.Habe folgde Antwort von Avis erhalten:Erstes Schreiben:Dear Mr. Reinau,Thank you for your letter regarding above rental. Nowadays every rental company except for a few try to get you for every scratch OR they try to sell you EXTRA insurance from the beginning. Good move, Avis! In the garage where I returned it an employee came out, surveyed the car, told me everything was great, that he would send me the invoice in an email and I was free to go. Those golden stars catch their eyes. He kept pointing at it and pointing at me. Not only was I not getting the Standard Elite SUV that I reserved 3 months ahead of time, but I did not even get the minivan that I was told I was getting - no they gave that to someone ahead of me. Just never ever use this rental company again. I hadn't entered my wizard # because they always ask for it when I get to the window, and I made the reservation while en route on a plane to Phoenix. Teilen. Read 1 more review about Avis Only the latest review will count in the company's TrustScore Advertisement. in order to that the employee tried to pressure us to take a two door mustang convertible instead (3 people, 3 big suitcases and 3 backpacks)... we told him that won’t fit, he told us it sure fits easy (it doesn’t)... after we finally managed to make clear to the employee we needed more space he offered a two door VW beetle convertible(!!!!). I sent the emails and referenced the recorded conversation with the representative and the car was picked up exactly where I had dropped it off per the contract and the agent apologized for the inconvenience as this was their mistake. New Look, New Experience. My issue; Oil needed to be added to the car during the rental period, in which I had not driven more then couple hundred kilometers. The guy Kirestan was on his own so I could not check the vehicle if I wanted. Beware. might as well write a God damn book about it! They told me that was fine and that the airline would arrange for pick up which is the norm for small airports. So I brought it back on the appointed day and he was there but there was another man checking the car and he walked around the car and pointed to a miniscule dent and asked me about it. They'll provide misleading information and charge you extra. My family needed a 7 passenger vehicle to drive around Idaho, on vacation, for 6 days. No complaints. By the time I got to the counter it was 9am. She advised me not to move the car and would arrange for a tow. Unfortunately, Yelp’s review policies and content guidelines prohibit businesses from requesting reviews from customers. When I inquired about a refund for the 8 days I was cheated out of the rental, I was informed that since the rental was “prepaid”, no renumeration would be forthcoming. The employee at Avis Koblenz lied to us about the final price, which was supposed to be considerably lower than the sum (~190 e) stated on the agreement that we had to sign in order to get the car we needed. Avis, as a company, is a joke. © 2021 Trustpilot, Inc. All rights reserved. Many user Google Sites reviews will tell you that, as of late, the website builder industry has come across a new challenge. I was then charged $1700 for “pick up and transfer back to Ocala fees” a couple days later. Safe yourself the frustration and stay away from them, far away, because they don't care about their customers at all. Google reviews matter even more than reviews on other sites (like Yelp). How to Leave a Google Review on Mobile. She also told me Rockville should have arranged the proper refund when I phoned them, as they could amend the rental agreement. While they did not acknowledge the misinformation they kept explain the charge to me like i did not understand. I took it as he was implying that I dented the car and of course I would say I didn't because all customers say that. We had to postpone our plan to travel back. Overall the process took 1h - luckily we were very early for our flight. I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. Have to get refund through CC charge refusal.I will avoid Avis, FYI, so far Enterprise Rent a car at the airport has been fair and will use them next time again. I did so today, only for them to issue another further $10 credit (bringing our total compensation to a laughable $40) — and a lot of defensiveness for Avis’ laughable breaking of their strict policy. Haha. I am fighting for a refund of unused days. And probably didn’t interested at all.3rd call: I explained the problem. Read more. I went to pick it up and I was impressed I had a fully loaded Jeep Grand Cherokee. After looking in his computer and looking up at me, he said, "don't worry, it's all ok" and that was it. I told him we did not dent it and I did not know if it was there before. I'm a USAA member and went through their website. Finally found one. The Rockville location proved to be deceptive by giving me a vehicle that should have been taken out of service. Description. What if the original salesperson wasn't there that day or if he didn't remember his interaction with me the first day? This was one of the worst rental experiences I have ever had. After requesting them to provide alternative as we had to leave the city same day because of work commitments the next day, they told us to wait for the same car. This company doesn’t know it’s anus from its elbow when it comes to their policy. CH. He had an unproffesional manner and started grinning and nodding his head. It then took 6 minutes to take €474 from my bank and they also tried another £350 which my bank declined as FRAUD. Your position in web results is also a factor, so SEO best practices also apply to local search optimization” – Google support. Rip off!- You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering. On the day of return, I arrived at 6:30pm and my expected return was 2pm. Customer.I really do not see any reason to use avis services anymore. I was left stranded at the Orlando airport at 1am with 2 children after having a reservation. The reps confirmed that there will be drop box and I will not be charged anything extra should i bring the car later than the return time as long as I return by dropbox the same day. . I phoned Rockville back just now to be told totally opposite information yet again. THEY ARE SAYING THERE WERE ASHES IN THE CAR WHICH IS 100% UNTRUE. The next day when I went to return the car, the 10.00 fee was on my bill. Avis hat 300,-- Euro für einen Schaden verrechnet, der nie bestanden hat. Car was not ready when I arrived. They can remove a fee, but not transfer the reservation to my wife. It has been 3 months, I've contacted customer service multiple times asking for my money back or even an explanation. They also can generate more clicks from customers. Find local businesses, view maps and get driving directions in Google Maps. That's what insurance is for. and they ask us to go back to the car with them to check for any damage. I would have given more stars but the car was not clean. First of all I made my reservation for a Standard Elite SUV, in September for a December rental. Terrible company. And now I have a $4500 charge for their mistakes which has maxed out my credit card. The thing was a piece of sh%t. We agreed to that because there would be enough room for the 4 of us & our luggage & Christmas gifts. I was told that once the car was towed I could return to the airport 22 miles away at my expense, and pick up a replacement. Not for me. This commonly occurs when the Play Store was sideloaded onto the device. I had a good experience with the rep when I was picking the car up. Nearly 3 hours after my reservation. So we finally left for our 16-hour drive, about 4 hours later than we had planned & we were squished into a vehicle that should not even be considered a 5 passenger. They’re your leads to lose: They’re thinking hard about taking the next step (visiting your site, calling you, etc.). The information offered in the aftercare was like asking for directions from a blind person. 6 days later I see a €150 charge on the credit card. Poor customer service; the representative lied. I immediately called Avis and was put on with Tiffany at roadside assistance. 20 minutes awaiting supervisor answer.Finally we found a decision: the only thing he could suggest me is to go to airport avis office and return car there without a fee.I moved the car to the airport and finally managed to return it.Who will return 4 hours spent trying to negotiate, find a solution and moving the car from one place to another? I am still so disappointed with my rental experience. Last-minute we rented a car through Avis. A little friendliness and good customer service would have gone a long way. The car rental industry needs to be regulated! Avis hat sich hier sehr schäbig gezeigt und mich kostet es 180 Euro. He said no problem. I rented a car at Norfolk Airport, VA on Friday 1/1/21 on my way to help relatives in need. When we got to the rental counter, the man working was not friendly, didn't ask if I was a member. As they wouldn't know the custumer return times, they have no stuff at the parking lot - what a great reason! Critic reviews can't be template sentences built from data or automated metrics. I met the Avis reps at the kiosk who received the keys and documentation. Easy drop. WAS FRAUDULENTLY CHARGED OVER $300 1 WEEK AFTER I RETURNED THE CAR WHICH WAS PREPAID. VERY rude customer service reps at the airport. They are allowing scam companies and scam practices to take over a valuable service. Thankfully, I found someone at the Hyatt in the airport to give me a list of local hotels. So far they have been unable to provide me with anything.Either its insurance fraud and they are taking advantage of my private insurance or simply taking advantage of a young, foreign female, travelling alone who doesnt speak the language.I'm appalled!!! Our vacation plans had to be canceled and they don’t care about customers. 950 EURO!!! Result: 1 phone call, 3 emails, no reply. You also have the option of adding Google Reviews to your website. By far the worst customer service I've ever had. I will never use them again. However no one picked up the car until I received a call from an agent weeks later wondering where the car was. Only company to do this.-They are the only company out there that caps your mileage then chargesyou $.25 every mile over. This company is horrible! It was vacuumed. There were no cars available. Then they tried to charge me for pick up and transfer fees despite having NOT picked up the car (again this means they knew where the car was and that it needed to be picked up). A free inside look at company reviews and salaries posted anonymously by employees. But those days are gone. So I went home & kept in contact with a rep via text message. I find this very unprofessional and I don't remember car rental companies holding renters responsible for every dent and scratch when I used to rent cars before. Need to rent a car on the go? In fact I have contacted them several times, the only response i get is “we considered this case closed”, well I’m sorry AVIS I DON’T CONSIDER THIS CASE CLOSED! As an official Google Review Partner, verified Trustpilot reviews count toward your Google Seller Rating and Bing Merchant Reviews. I returned earlier and they said they could not refund me for the remainder of unused days bc it was prepaid “scam”. - Be careful before you book and read the fine print.